Privacy Policy for 2Deal E-Commerce Mobile App
Welcome to 2Deal, an e-commerce mobile application operated by Golden2Deal (M) Sdn Bhd. We are committed to protecting your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application
Information We Collect
We may collect and process the following categories of personal data
● Personal Identification Information: Full name, email address, phone number.
● Address Information: Shipping and billing addresses.
● Payment Information: Credit/debit card details and other payment-related information.
● Device Information: Device type, operating system, IP address.
● Usage Data: Purchase history, browsing behavior within the app.
How We Use Your Information
Your personal data is used for the following purposes
● Order Processing: To process and deliver your orders
● Customer Support : To respond to your inquiries and provide support
● Marketing Communications: To send promotional materials, with your consent.
● App Improvement: To analyze usage and improve our services
Disclosure of Your Information
We may share your information with:
● Service Providers: Third-party vendors who perform services on our behalf, such as payment processing and delivery.
● Legal Obligations: ● Legal Obligations:
All third parties are required to comply with the PDPA and ensure the protection of your personal data.
Integrated Payment Gateway
Integrated Payment GatewayWe have integrated Fiuu as our payment gateway to facilitate secure and efficient transactions. Fiuu collects and processes personal data necessary for payment processing, including but not limited to your name, contact information, and payment details. For more information on how Fiuu handles your personal data, please refer to their Privacy Policy: https://fiuu.com/privacy-policy/.Fiuu
Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
Data Retention
Your personal data will be retained only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Your Rights Under the PDPA
As a data subject under the PDPA, you have the following rights
● Access: To request access to your personal data
● Correction: To request correction of inaccurate or incomplete data
● Withdrawal of Consent: : To withdraw your consent to the processing of your personal data.
● Prevent Processing: To prevent processing likely to cause damage or distress.
● Prevent Direct Marketing: To object to processing for direct marketing purposes Fiuu+4Fiuu+4Fiuu+4
Right to Withdraw Consent and Request Deletion of Personal Data
You have the right to withdraw your consent to the processing of your personal data at any time by submitting a written notice to us. Upon receipt of your withdrawal notice, we will cease processing your personal data and, where appropriate, delete it, unless retention is required by law or for legitimate business purposes.
● Email: golden2deal@gmail.com
● Address: Golden2Deal (M) Sdn Bhd
We will respond to your request within 21 days, as stipulated by the PDPA
Return and Refund Policy
At 2Deal, customer satisfaction is our priority. We offer refunds under the following conditions:
● Damaged Products: If the product you received is damaged.
● Undelivered Products: If the product you ordered was not delivered
To request a refund, please contact us within 7 days of receiving the product or the expected delivery date. Once your request is approved, refunds will be processed within 7 business days. Please note that refunds will be issued to the original payment method used during the purchase.
Cookies and Tracking Technologies
Our app may use cookies and similar technologies to enhance user experience. You can manage your preferences through your device settings.
Third-Party Links
Our app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app and, where appropriate, notified to you via email
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
● Company Name: Golden2Deal (M) Sdn Bhd
● Email: golden2deal@gmail.com
This Privacy Policy is designed to comply with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA). For more information on your rights under the PDPA, you may visit the official website of the Personal Data Protection Department of Malaysia: https://www.pdp.gov.my/ppdpv1/en/public/